In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is a global leader in providing top-quality products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. The role of Junior Salesforce Administrator incorporates elements of business analysis, project support, and system administration.
Project information:
- Industry: Digital Transformation Department of the European Medical department
- Location: Remote work (1-2 working days in the office/quarter)
- Business trips (up to 20%)
- Type of employment: long-term contract of employment
- Start date: ASAP
Responsibilities:
- Administration of the European Service Cloud. This includes deployment activity support, as well as Production Support (daily incident management) and Change request management
- Monitor JIRA Ticket System
- Perform System Integration testing for new changes
- Implement changes and business requests to the system
- Support Users
- Implement and co-ordinate implementation of standard (routine) configuration changes on request of users
- Deployment Coordination from Sandbox to Production instance
Requirements:
- Min. 1 year of experience in Salesforce
- Experience on Service Cloud
- Minimum Bachelor's degree in any field (preferably IT or Service Background)
- Knowledge on SAP CS Module is a plus
- Background in CRM process design and implementation
- Good English allowing business communication / Other European languages nice to have
- Strong knowledge of Microsoft Office tools (such as sharepoint, teams, outlook, excel and word)
- Very Strong Customer service orientation
- Readiness for Business Trips
We offer:
- Full-time job agreement based on employment contract
- Private medical care
- Life insurance
- My Benefit Platform
- Opportunity to join international and dynamic environment