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Technical support specialist for business customers - French language L.M. Group Poland Sp. z o.o.

  • Kraków, małopolskie
  • 02-05-2023 , do końca 332 dni

For our client in the BPO/SSC industry, we are currently looking for talented individuals with language skills, ready to start or continue their careers in international structures.

Responsibilities of the position:

  • Providing first line support services via Service Desk
  • Accepting service requests
  • Handling various types of communicators
  • Describing current requests
  • Creating service notes
  • Providing professional service to business customers
  • Responding to customer inquiries in a professional and timely manner

The employer expects:

  • English and French - minimum required language level is b2/c1
  • important: both languages of the language must allow you to communicate freely (phone, email, chat, teams)
    freedom to conduct conversations
  • Experience in working with SAP system
  • Experience in help desk related work (minimum one year)
  • Willingness to develop professionally in related fields
  • Education or directional courses - are an additional advantage but not a prerequisite

Employer offers:

  • Work in hybrid or stationary mode (company headquarters are located in Lodz, Krakow, Poznan, Wroclaw)
  • Stable and long-term employment concluded on the basis of an employment contract
  • Work-life balance (work from Monday to Friday, free weekends)
  • Employment in a company with an established position in the market
  • Opportunity for promotion and gaining industry knowledge
  • Full package of job training
  • Company equipment
  • Work in home office mode, which can be done from any place in Poland
  • Benefits

Prosimy o zamieszczenie na dokumentach aplikacyjnych następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do prawidłowej realizacji procesów rekrutacji zgodnie z ustawą o ochronie danych osobowych z dn. 29.08.1979 (Dz.U. nr 133, poz. 883).


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